Shipping + Returns

SHIPPING POLICY

**All standard Australian orders are currently FREE **

We know you have other things to worry about, the shipping of your Pragma Beauty Facial Cleansing Cloth shouldn’t add to it. That’s why we keep our shipping policy for all orders shipped within Australia simple and FREE.

Shipping time 7-14 business days. No tracking available for standing shipping. 

Express Shipping $10 flat rate - Shipping time is 2-5 business days. Tracking avialable.

International Shipping $16 flat rate - Shipping time is 3-5 business days. Tracking avialable.

More about our shipping...

  • We do our best to ship orders out the same day if ordered before 11am AEST, however some orders may take longer.

  • Standard orders are shipped with Australia Post. Express orders ship with Australia Post Express.

  • Order updates are only available if you paid for express shipping.

  • All packages deliver Monday-Friday. 

In the unlikely event that you need to return something, please see our Return Policy.

RETURN POLICY

We offer a 14 day money back guarantee. That's right, if you're not satisfied, we're not satisfied.

We believe you will love our microfibre cleansing cloth as much as we do and that's why we'll happily give you your money back. All we ask is that you try our product for a full 14 days and if you are not completely happy, we will refund you. 

Here are a few guidelines:

  • Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you will receive your refund. 

  • Returns are valid within 14 days of purchase.

  • Any promotional discount received on your original purchase will be recalculated when the merchandise is returned.

  • Return shipping is paid for by the customer.

To initiate a return, simply email us at hello@pragmabeauty.com.au. Please include your order number, full name, email, date of online purchase and your reason for the return. Upon receipt of your request one of our awesome team members will reply with detailed instructions on how to return your item for a refund.